Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. Once your order has shipped, you will receive a confirmation email with your tracking number.

Shipping Rates

We offer free shipping on orders over $50.
For orders under $50, standard shipping rates will apply at checkout.

Estimated Delivery Times

🇺🇸 United States — 4–6 business days
🇨🇦 Canada — 5–10 business days
🇦🇺 Australia — 5–10 business days
🇳🇿 New Zealand — 5–10 business days
🇬🇧 United Kingdom — 5–10 business days
🌍 Rest of World — 7–10 business days

Delivery times are estimates only and may vary due to customs or courier delays.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking details. You can use this to track your order at any time.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact us at official.noviihaus@gmail.com  We will assist you in resolving the issue as quickly as possible.

Incorrect Address

Please ensure your shipping address is correct before placing your order. Sequoia Reach is not responsible for orders delivered to an incorrect address provided by the customer.

Damaged Items

If your item arrives damaged, please contact us immediately at official.noviihaus@gmail.com with a photo of the item. We will review and resolve the issue promptly.

Contact Us

For any shipping-related questions, please contact us at official.noviihaus@gmail.com.